Q & A

CUSTOM JEWELRY

Do you do custom work?

At this time, I’m not set up to provide individually designed custom pieces.

However, I can do small modifications on current styles in the boutique. If you see a piece you love on the site and would like it in a different size or color shoot me an email and I’ll see what I can do for you!

 

PAYMENT

What forms of payment do you accept?

I accept Visa, Mastercard, and PayPal.

Is my credit card information secure?

Yes, my credit card processing system complies will all PCI regulations.

 

PRIVACY

What is your privacy policy?

It’s simple. I’ll protect your personal information with everything I’ve got! Read my complete privacy policy here.

 

REPAIRS & LIFETIME WARRANTY

Do you repair jewelry?

Yes and no.

YES, your jewelry is covered for a lifetime! I’m happy to repair any piece of Heather Downes Jewelry FREE of charge when the damage was caused by normal wear and tear. If your piece was run over by a Mac Truck, I’ll need to charge a fee, but let’s figure it out. Shoot me an email so I can take care of you! And the shipping’s on me!

NO. At this time, I’m not set up to provide jewelry repairs on pieces purchased from other stores.

 

RETURNS

Do you accept returns?

ABSOLUTELY! I’ll even cover the shipping. It’s easy, just send me an email so I can take care of you. Full refunds are given when the product is received back here at the studio!

 

SHIPPING

What are my shipping options?

United States

First Class ( 7 to 10 days )

 - FREE ON ALL ORDERS IN THE US

Priority ( 1 to 3 days )

 - Flat rate of $6.00

Canada

NOTE: Orders to Canada may be subject to duties and taxes imposed by the Canadian Government.  If applicable, you will be responsible for these fees at the time of delivery.

First Class ( about 14 days )

   - Flat rate of $7.00

Priority ( 6 to 10 days )

   - Flat rate of $19

Do you ship to my address?

Currently, I ship to all 50 states (including Alaska and Hawaii) and Canada.  If you live outside of these areas, please send me an e-mail so I can figure out the shipping charges and get your package to you!

When will my order ship?

Most jewelry ships within 24 to 48 hours Monday through Friday. If you order a “Made To Order” piece it typically ships within 14 days - I’ll try to get it to you as quickly as I can!

In either case, please make sure to allow time for shipping.

 

LIFETIME WARRANTY

Do you provide a warranty?

ABSOLUTELY! You’re covered - there’s no risk.

If something goes wrong know that I want to make it right!

I’m happy to repair any piece of Heather Downes Jewelry FREE of charge when the damage was caused by normal wear and tear. If your piece was run over by a Mac Truck, I’ll need to charge a fee, but let’s figure it out. Shoot me an email so I can take care of you!

And the shipping’s on me!

 

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